Graton repairs that happen where the truck stopped.
From American Canyon, over the hills; 101 is the spine. Most of what we answer in Graton is on or near Highway 101, Highway 12. With wine country around town, the same handful of failures come up again and again. One call and Patrick is on the road.
- Over the hills
- Open 24 hours, seven days
- No hourly minimum
- Cars, trucks, farm and heavy equipment
We run out of American Canyon, and over the hills; 101 is the spine. The route in is Highway 101, so an arrival window we give you over the phone is a real one rather than a number meant to keep you holding. Cars, trucks, trailers, farm machinery and heavy equipment all get worked on where they sit in Graton, which spares you the cost of moving something that was never going to need a workshop in the first place. That local knowledge is the whole product: anyone can own a toolbox, but knowing what Highway 101 does at five on a Friday is what makes the arrival time real. The van is loaded before it leaves, so a Graton call is usually one visit rather than a diagnosis today and a repair on Thursday.
What happens when you ring
The first call
No call center in between. Say whereabouts in Graton you are and what it is doing, and you are talking to the person who will turn up.
The price
Cost and timing settled before we move. Where the repair is not worth the money we will tell you that instead of driving out.
On the road
In on Highway 101 normally, traffic depending.
We diagnose on site
Codes pulled and readings taken at the roadside before a part is touched.
It gets fixed or it gets a plan
Most jobs end with you driving away. When one does not, you know exactly why and what it needs.
Getting to Graton
The calls people forget they can make
Most people find us at the worst moment, but a fair amount of Graton work is booked rather than urgent.
Oil and filter services, brakes, batteries before they die, inspections, and the small faults that are cheap now and expensive later. Done at your house or your yard, at a time that does not cost you a day.
Graton runs hard on its machinery
What a town does for work decides what breaks in it. In Graton that means wine country, and the failures follow from it.
There is also dairy and ranch equipment, which puts a different kind of load on the same machinery.
That is why we ask what the vehicle does for a living before we set off, because a truck that runs loaded every day fails differently from one that sits five days a week.
When you cannot tell how bad it is
A fair number of Graton calls open with somebody saying they are not sure this counts as a real problem.
There is no charge for the conversation. Describing the noise to somebody who works on these every day usually settles it in a minute.
Farm, fleet and heavy work
A lot of shops will not touch farm machinery. We will, and in Graton that is most of the reason the phone rings.
In practice that means tractors, gators, sprayers and the implements behind them, diagnosed where the machine is standing rather than after somebody has paid to move it.Which in this area means tractors, gators, sprayers and the implements behind them, and the awkward part is almost never the repair itself but getting a working mechanic to where the machine actually is.
Graton and the roads around it
Most Graton work begins on Highway 101. That is the approach from our end and it carries the traffic that generates the calls.
Off that, Highway 12 and Highway 116 take the rest. Knowing which of them is moving at a given hour is the difference between a thirty minute arrival and an hour of it.
A shoulder is a bad place to do anything slowly, so the first thing we sort out on arrival is whether the vehicle can be made safe where it is or needs to move first.
Graton on the map
The neighboring towns
Same trip, different exit. These towns sit alongside Graton on our map.
The drive from Graton to any of these is short enough that one call usually covers a second vehicle at the same yard.
There is also the rest of Sonoma County and the full service area.
Before you call
Short answers. The phone is faster if yours is not here.
How quickly can you get to Graton?
Over the hills; 101 is the spine. You get a real window on the phone before we set out, based on what Highway 101 is doing at that hour rather than a number that sounds good.
Do you charge a minimum to come out to Graton?
No. There is no hourly minimum and no call-out block to pay for. You pay for the work that gets done, and you hear the price before we start. Plenty of outfits bill an hour whether the job takes ten minutes or fifty, and that practice is most of why people put off calling until a small fault has become a tow.
What hours do you answer?
All of them. The phone goes to the mechanic at two in the morning the same as it does at two in the afternoon, and that is not a voicemail promising a call back. The people who need a mobile mechanic most are rarely the ones calling during business hours, which is the entire reason the number is answered around the clock.
Can you work on wine equipment?
Yes. Graton being wine country is exactly why we carry what we carry. Cars and trucks are the baseline; farm machinery, heavy equipment and fleet vehicles are the rest of the week.
Do I need to get the vehicle somewhere first?
No. Wherever it stopped in Graton is where we start, whether that is a roadside space, a work yard or a field gate.
Is a weekend call to Graton priced differently?
Same rate, whatever the hour. We would rather you called at three in the morning than sat on a shoulder until sunrise trying to avoid a fee.
Is there work you will not attempt on site?
Sometimes, and we would rather establish that in twenty minutes than after three hours. You are charged for what was actually done, not for the attempt.
Get somebody out to Graton.
No queue and no script. Call from Graton, say what is wrong, and get a price and a time before anything is agreed.