Broken down in Novato? We come to the vehicle.
South on 37 then 101. Most of what we answer in Novato is on or near Highway 101, Sir Francis Drake Blvd. This is commuter corridor to the bridge country, so the faults have a pattern to them. One call and Patrick is on the road.
- South on 37 then 101
- Open 24 hours, seven days
- No hourly minimum
- Cars, trucks, farm and heavy equipment
We run out of American Canyon, and south on 37 then 101. Highway 101 is the way in, and knowing that road at every hour is what makes the window we quote worth something. Cars, trucks, trailers, farm machinery and heavy equipment all get worked on where they sit in Novato, which spares you the cost of moving something that was never going to need a workshop in the first place. That local knowledge is the whole product: anyone can own a toolbox, but knowing what Highway 101 does at five on a Friday is what makes the arrival time real. Most Novato jobs are finished in a single stop, because guessing at the fault from a phone description is how people end up paying twice.
What we get called out for in Novato
This is the work that actually comes in from Novato, in rough order of how often the phone rings for it.
Commute-hour breakdowns
Vehicles that fail on the way to work, where the priority is getting the driver moving rather than a perfect repair at the roadside. In Novato these come in off Highway 101 more than anywhere else.
Boat trailers and launch-ramp trouble
Trailer bearings and brakes that have been in salt water, plus the tow vehicles that pull them. Nothing exotic, and it is finished at the roadside most times.
Lockouts and keys shut inside
A short call that gets you moving again, and no reason to pay for a tow truck to do it. We carry the parts for it because Novato asks often enough.
Warning lights nobody can read
We pull the codes on site and tell you plainly whether it is drive-it-home or stop-now. It is a steady share of what Novato calls about.
Trailers that will not roll
Bearings, lights, brakes and couplings, including on a shoulder when the load still has somewhere to be. In Novato these come in off Highway 101 more than anywhere else.
Booked work, not just breakdowns
The emergency calls are how people meet us. The scheduled work is what they come back for in Novato.
Oil and filter services, brakes, batteries before they die, inspections, and the small faults that are cheap now and expensive later. Done at your house or your yard, at a time that does not cost you a day.
Around town
The work behind the breakdowns
Novato runs on commuter corridor to the bridge. That shapes the call list more than anything else.
There is also marine and boatyard work, which puts a different kind of load on the same machinery.
That is why we ask what the vehicle does for a living before we set off, because a truck that runs loaded every day fails differently from one that sits five days a week.
The call is free
People in Novato apologize for calling about something small more often than you would think.
There is no charge for the conversation. Describing the noise to somebody who works on these every day usually settles it in a minute.
Farm, fleet and heavy work
Beyond cars, Novato work means trailers and tow vehicles, seen where it stands.
That covers boat trailers, bearings and the trucks that pull them, diagnosed and repaired on site.
How we reach Novato
Highway 101 is the spine of this. It is how we get to you and it is where a good share of the breakdowns happen, because it is the road everything in Novato uses.
Sir Francis Drake Blvd and Highway 1 carry the remainder, and at certain hours they are the faster way in even when they look longer on a map.
Roadside work has one rule before any diagnosis: get the vehicle and the people in a position where traffic is not the biggest hazard.
The Novato map
Other towns on the same run
If you are just outside Novato, one of these is probably nearer to you.
If you are between towns, call anyway and describe the nearest junction. We would rather work it out on the phone than have you guess which page to read.
Wider still, the rest of Marin County and the full service area.
What Novato callers ask
Short answers. The phone is faster if yours is not here.
How quickly can you get to Novato?
South on 37 then 101. You get a real window on the phone before we set out, based on what Highway 101 is doing at that hour rather than a number that sounds good.
Do you charge a minimum to come out to Novato?
No hourly minimum. A ten minute fix is billed as a ten minute fix, which is the whole point of the way we work. The alternative, charging a block of time regardless, teaches people to wait until something is genuinely broken before they pick up the phone.
What hours do you answer?
Every hour there is. The late calls are a real part of the work rather than something we tolerate, which is why somebody actually picks up.
Can you work on commuter equipment?
Yes. Novato being commuter corridor to the bridge country is exactly why we carry what we carry. Cars and trucks are the baseline; farm machinery, heavy equipment and fleet vehicles are the rest of the week.
Do I need to get the vehicle somewhere first?
No, and it is worth saying plainly because people assume otherwise: the van carries the work to the vehicle, not the other way round.
What does an after-hours Novato call cost?
There is no night surcharge. A two in the morning call is billed like any other, which is the only arrangement that makes sense when the whole promise is that somebody picks up.
Do some jobs still end up at a garage?
Occasionally. When a Novato job needs a lift or a press we say so rather than burning your afternoon proving it, and you keep the diagnosis either way.
Get somebody out to Novato.
The phone goes straight to the mechanic, whatever time it is. Tell us where in Novato you are parked and what the vehicle is doing, and you will have a price and an arrival window before we hang up.