Stopped in San Rafael. Fixed in San Rafael.
South on 37 then 101. Most of what we answer in San Rafael is on or near Highway 101, Sir Francis Drake Blvd. This is commuter corridor to the bridge country, so the faults have a pattern to them. One call and Patrick is on the road.
- South on 37 then 101
- Open 24 hours, seven days
- No hourly minimum
- Cars, trucks, farm and heavy equipment
Everything we do starts from American Canyon. For San Rafael that means south on 37 then 101. We come in on Highway 101, which is why we can tell you a window on the phone instead of asking you to wait and see. Whatever is stopped in San Rafael, it gets diagnosed and in most cases fixed at the roadside, and where it genuinely cannot be you get a straight answer rather than an afternoon of hopeful attempts. Patrick has been doing this long enough to know which faults in San Rafael are a ten minute fix and which are somebody selling you a tow. Most San Rafael jobs are finished in a single stop, because guessing at the fault from a phone description is how people end up paying twice.
What happens when you ring
The first call
No call center in between. Say whereabouts in San Rafael you are and what it is doing, and you are talking to the person who will turn up.
The price
Cost and timing settled before we move. Where the repair is not worth the money we will tell you that instead of driving out.
On the road
Highway 101 is the standard route in.
We diagnose on site
Codes pulled and readings taken at the roadside before a part is touched.
Finished, or a straight answer
Most of it is finished at the roadside. Where it cannot be, you get a straight answer about what happens next.
The basics
The work that is not an emergency
The emergency calls are how people meet us. The scheduled work is what they come back for in San Rafael.
Routine servicing, inspections and the catch-it-early repairs. The advantage of a mobile mechanic is that the vehicle keeps working while it waits for its slot.
What San Rafael does, and what that breaks
You can predict a lot about San Rafael repairs from one fact: this is commuter corridor to the bridge country.
With marine and boatyard work on top, the vehicles here rarely get an easy week, and the wear shows up in predictable places.
That is why we ask what the vehicle does for a living before we set off, because a truck that runs loaded every day fails differently from one that sits five days a week.
Ask before it gets expensive
If you are weighing whether it is worth a call, that hesitation is worth addressing.
The call costs nothing. If it is something you can safely drive on, we will tell you that and you can get on with your day. If it is not, you have found out before it became a tow and a much larger repair.
Bigger than a car
A lot of shops will not touch trailers and tow vehicles. We will, and in San Rafael that is most of the reason the phone rings.
That covers boat trailers, bearings and the trucks that pull them, diagnosed and repaired on site.
Getting to you in San Rafael
Highway 101 is the spine of this. It is how we get to you and it is where a good share of the breakdowns happen, because it is the road everything in San Rafael uses.
We also work Sir Francis Drake Blvd and Highway 1 regularly, and we pick between them by time of day rather than distance.
Before a tool comes out we deal with position and visibility, because most of the danger on a call like this is other drivers.
San Rafael and its neighbors
Around here
If you are just outside San Rafael, one of these is probably nearer to you.
If you are between towns, call anyway and describe the nearest junction. We would rather work it out on the phone than have you guess which page to read.
Wider still, the whole of Marin County and the full service area.
Questions we get from San Rafael
Short answers. The phone is faster if yours is not here.
How quickly can you get to San Rafael?
South on 37 then 101. You get a real window on the phone before we set out, based on what Highway 101 is doing at that hour rather than a number that sounds good.
Do you charge a minimum to come out to San Rafael?
None. You are quoted for the work itself, agreed before anything starts, and a short job stays a short job on the invoice. That is deliberate: a minimum charge punishes exactly the early call that would have kept the repair cheap.
What hours do you answer?
All of them. The phone goes to the mechanic at two in the morning the same as it does at two in the afternoon, and that is not a voicemail promising a call back. The people who need a mobile mechanic most are rarely the ones calling during business hours, which is the entire reason the number is answered around the clock.
Can you work on commuter equipment?
Yes. San Rafael being commuter corridor to the bridge country is exactly why we carry what we carry. Cars and trucks are the baseline; farm machinery, heavy equipment and fleet vehicles are the rest of the week.
Do I need to get the vehicle somewhere first?
No, and it is worth saying plainly because people assume otherwise: the van carries the work to the vehicle, not the other way round.
Is a weekend call to San Rafael priced differently?
No. Nights, weekends and holidays are the same rate as a Tuesday morning. The hours when nobody else answers are most of the reason this business exists, and charging a premium for them would defeat the point.
What if the vehicle needs a workshop after all?
It happens, and you will hear it as soon as we know. A diagnosis you can trust is worth having even when the repair has to move indoors.
One call from San Rafael and we are moving.
No queue and no script. Call from San Rafael, say what is wrong, and get a price and a time before anything is agreed.